Car Sales Training – Top 5 Expectations from Today’s Customers

“I’ve been thinking……”
Hang on! I am going to surprise you here today, with the results of my Top 5 Expectations from Today’s Customers! You know- – -I just reviewed this article I wrote a few days ago, about the Top 5 Expectations of Today’s Customers, and it really made me realize about how much power these words have. I need to, and I will do more for you, in this area.
In the meantime, here are the answers to the little quiz I gave the other day-(by the way-not in any specific order):

1. Respect and Courtesy (somehow these were grouped together by the people I interviewed)
2. Value
3. Positive Attitude
4. Good Information
5. Exceptional Service

Honesty Time:

Now I would imagine these would fluctuate in the order at any one given time, but my purpose here is to get you thinking about what you do every day out there, to people who are expecting things like this. Just do me a favor and think back to the last 10 customers you didn’t close and see if one of these Top 5 was a factor, or a factor missing, in your process. I think you’ll be surprised at what you find.

Thank you for your time, see you later on down the road!

Sam Milton-the King of Auto Sales