June 16, 2008
- Service With a Smile (Yes…that includes Auto Sales)
By Suzanne Richardson
Your customers don’t care how bad you’re feeling today. Even the nice ones.
Maybe your dog died. Or you just broke up with your girlfriend. Or you didn’t get a wink of sleep. But the second you reveal any of that to your customers – via a lackluster expression or tone of voice – [...]
May 21, 2008
- What do Car Sales Customers Really Want?
I’ve been thinking…
One of the customer’s best kept secrets!
Today’s customers want to be treated professionally and politely. “Are you warm and fuzzy?” I need everyone to stop today and change shoes. Hold on… Don’t go out and rip the shoes off the “Newbie”! But do tell them to be prepared to [...]
May 4, 2008
- Car Sales Training – Top 5 Expectations from Today’s Customers
“I’ve been thinking……”
Hang on! I am going to surprise you here today, with the results of my Top 5 Expectations from Today’s Customers! You know- – -I just reviewed this article I wrote a few days ago, about the Top 5 Expectations of Today’s Customers, and it really made me realize about how much power [...]
April 10, 2008
- Car Sales Trainer, Sam Milton, the King of Auto Sales presents…
Sam’s Selling Formula. The King of Auto Sales, Sam Milton, boils down the science of selling more cars to a simple formula. Your [Skills + Knowledge] x Attitude = Success.
Did you know if you listen long enough every prospect will tell you what they like and dislike?
Did you know that your [...]